How to use Google Assistant's Hold for Me feature to wait on the line for you

3 years ago 251

(Pocket-lint) - Have you ever been connected hold? Like, person you called a lawsuit enactment enactment oregon your slope and been subjected to, well, elevator music?

An Android feature called Hold for Me, is designed to marque those situations a small little insufferable. Here is everything you request to know.

What is Google Hold for Me?

Feature successful the telephone app

Hold for Me is simply a diagnostic for the Google Phone app connected Android devices. It uses Google's AI technology, Duplex, to hold connected clasp for you. It volition besides service up real-time captions for you, truthful you tin easy spot what's happening, and it'll archer immoderate representatives connected the enactment to hold for you if needed.

"We gathered feedback from a fig of companies, including Dell and United, arsenic good arsenic from studies with lawsuit enactment representatives, to assistance america plan these interactions and marque the diagnostic arsenic adjuvant arsenic imaginable to the radical connected some sides of the call," Google explained successful a blog post.

How does Google Hold for Me work?

Take your telephone disconnected soundless oregon vibrate only
Open the Phone app
Place a telephone to a business
When you're placed connected hold, pat Hold for Me and past Start
While you're connected hold, you'll find a paper connected the surface that says 'Don’t bent up'
When the enactment typical is acceptable to talk with you, a punctual volition show 'Someone's waiting to speech to you'
Tap Return to call

Google said Hold for Me is designed to assistance you "get that clip back". Basically, erstwhile you telephone a toll-free fig oregon business, and it puts you connected hold, Google Assistant tin past hold connected the enactment for you. "You tin spell backmost to your day, and Google Assistant volition notify you with sound, vibration and a punctual connected your surface erstwhile idiosyncratic is connected the enactment and acceptable to talk," Google explained. "That means you'll walk much clip doing what's important to you, and little clip listening to clasp music."

Hold for Me follows different artificial quality telephone diagnostic from Google, Call Screen, which helps you debar interruptions from spam calls. In fact, Hold for Me is powered by Google Duplex, an AI which tin observe clasp music, recorded messages, and representatives. If it notices a typical connected the line, Google Assistant volition footwear successful to notify you that idiosyncratic is acceptable to speech and volition inquire the typical to clasp for a infinitesimal portion you instrumentality to the call.

While Hold for Me waits connected clasp for you, Google's AI volition mute the call, but you tin cheque real-time captions connected your surface to cognize for definite what's happening. The Phone app fundamentally records the audio from the concern oregon immoderate has enactment you connected hold, and past it shows you a transcript of what's said. Audio processing is done connected your device, with thing sent to Google. The audio signaling and transcript volition beryllium deleted from your instrumentality 48 hours aft the call.

How to crook connected Google Hold for Me

Open the Phone app.
Tap More (three-dot button) and past Settings.
Tap Hold for Me.
Turn Hold for Me connected oregon off.

Hold for Me is an optional diagnostic that indispensable beryllium enabled successful Google settings. Once enabled, pat "Hold for me" successful Google's Phone app aft you're placed connected hold.

Who tin usage Google Hold for Me?

Pixel 3 and newer Pixel devices
US users lone for now

Hold for Me works connected Pixel 3 and aboriginal devices successful the US only. You volition request the latest mentation of the Phone app to usage Hold for Me, and it is presently lone disposable successful English.